Last updated: November 19, 2024
1. Introduction
At Keja Yangu, we are committed to providing excellent service to our users. This Refund Policy outlines the conditions under which refunds may be issued for the services provided through our platform. Please note that listings-related transactions (i.e., property purchases, rentals, and sales) are conducted outside the platform, and as such, Keja Yangu is not responsible for, nor will it issue refunds for, any transactions between buyers and sellers.
By using Keja Yangu’s website and services, you agree to the terms outlined in this Refund Policy. This policy applies to all users of our platform, including Owners, Agencies, Agents, Managers/Caretakers, and Buyers.
2. Refund Eligibility
Refund eligibility depends on the type of service or subscription you have with Keja Yangu.
Premium Plans for Owners, Agencies, Agents, and Managers/Caretakers:
- Non-refundable Payments: Payments for the current subscription period for premium plans (such as Owner, Agency, Agent, and Manager/Caretaker plans) are non-refundable.
- Refunds May Be Granted If: Refunds will only be issued under specific circumstances, such as if the service was not delivered as promised or if there was an error in payment processing.
- Refund Process: If you believe you are eligible for a refund, you can submit a refund request through our customer support team, and we will assess the case based on the terms of the specific service agreement.
Premium Plans for Buyers:
- Non-refundable Payments: Payments for the current subscription period for buyer-related premium plans are non-refundable unless otherwise specified.
- Refunds May Be Granted If: Refunds can be requested if the services you paid for were not provided, or if there was an error in processing the payment.
- Cancellation of Subscriptions: You may cancel your subscription at any time before the next renewal date. However, payments made for the current period are non-refundable, unless stated otherwise in the terms of service for the specific plan.
Listings and External Transactions:
- Listings Fees: Property listings submitted by sellers are non-refundable once the listing is published, even if it is removed or canceled by the user.
- External Transactions: Since property transactions (purchases, rentals, or sales) occur directly between the buyers and sellers outside of Keja Yangu, we are not responsible for, nor do we issue refunds for, these transactions.
3. Listing Cancellations
- Seller’s Right to Cancel: Property listings that have been paid for may be canceled or removed by the seller at any time, but the listing fees are non-refundable once the listing has been posted on the platform.
- Exceptions: Any exceptions to the non-refundable policy for listings will be governed by specific conditions outlined at the time of payment or in the service agreement.
4. Subscription Cancellations
- For Premium Subscribers (Owners, Agencies, Agents, Managers/Caretakers, and Buyers):
- Subscriptions for premium services can be canceled at any time before the next renewal date. However, payments for the current subscription period are non-refundable, unless otherwise specified in the specific plan’s terms.
- You will not receive a refund for the current subscription period once payment is processed, but you will retain access to the premium features until the end of the paid period.
- Subscription cancellations must be made through your account settings or by contacting customer support.
5. Refund Requests
- How to Request a Refund: If you believe you are eligible for a refund, you can submit a refund request by contacting our customer support team at [email protected].
- Request Timeframe: Refund requests must be submitted within a reasonable timeframe (typically within 30 days of the payment or service delivery issue).
- Conditions for Refunds: Refunds will be considered under the following conditions:
- The service was not delivered as expected.
- There was an error in processing the payment.
- There is a technical issue preventing access to the service that is attributable to Keja Yangu’s platform.
6. Refund Processing
- Refund Method: Refunds will be processed to the original payment method used for the transaction.
- Processing Time: Once a refund is approved, it may take up to 5 business days for the amount to appear in your account, depending on the payment processor and financial institution.
- Keja Yangu’s Discretion: Refund requests are subject to Keja Yangu’s discretion based on the criteria set forth in this policy.
7. Finality of Payments
- Final Payments: All payments made for listings, services, or subscriptions on Keja Yangu are final and non-refundable unless explicitly stated otherwise in this Refund Policy or the terms of the specific service or premium plan.
- Accuracy of Details: We strongly recommend that you carefully check your payment details before submitting any payments. Once a payment is made, it cannot be undone, and refunds will only be processed under the conditions outlined in this policy.
8. Exceptions
- Specific Services: Any services or premium plans with a specific refund policy (outlined at the time of purchase or subscription) will be governed by that policy.
- Exceptional Circumstances: Refunds may be granted in exceptional cases at Keja Yangu’s discretion, especially if there was an error on our part, or if services were not delivered as promised.
9. Contact Information
If you have any questions, concerns, or require further clarification regarding refunds or your rights under this Refund Policy, please contact our customer support team:
- Email: [email protected]
- Phone Number: [Insert phone number]
We are committed to resolving any issues related to refunds promptly and to your satisfaction.
