When planning a trip to Nairobi, one of the most critical decisions is choosing the right accommodation. With the rise of serviced apartments, travellers now have an alternative to traditional hotels. But are they worth the price?
Imagine having a fully-furnished apartment with all the comforts of home, located in a prime location that allows for easy access to Nairobi’s business and entertainment venues. Norfolk Towers Serviced Apartments is a prime example, offering 70 luxurious apartments in the heart of the city’s central business district.

As you consider your options for your next stay in Nairobi, it’s essential to weigh the benefits of serviced apartments against other accommodation choices. This article will provide you with an insider’s perspective to help you make an informed decision.
Key Takeaways
- Understand what serviced apartments offer and how they differ from traditional hotels.
- Discover the best locations for serviced apartments in Nairobi.
- Learn about the amenities you can expect from serviced apartments.
- Compare the costs of serviced apartments with other accommodation options.
- Gain insights from real guest experiences to inform your decision.
What Are Serviced Apartments in Nairobi?

If you’re considering a stay in Nairobi, understanding what serviced apartments offer is crucial. Serviced apartments provide a unique accommodation experience that combines the comforts of home with the amenities of a hotel.
Definition and Key Features
Serviced apartments in Nairobi, such as the Pan Pacific Serviced Suites Nairobi, offer luxuriously furnished suites with premium amenities. These apartments are designed to provide a home-away-from-home experience, ideal for both business and leisure travelers. Key features include floor-to-ceiling windows, well-appointed furnishings, and abundant choices for long stay guests.
How They Differ from Regular Rentals and Hotels
Serviced apartments differ significantly from regular rentals and hotels in several ways. Unlike regular rentals, they don’t require long-term lease commitments or utility setups. Compared to hotel rooms, serviced apartments offer more space and privacy, with separate living, sleeping, and dining areas. They also provide a better value for money over time, especially for stays longer than a week. The experience is more personalized, with fewer guests sharing common facilities.
Some key benefits of serviced apartments include:
- Flexibility without long-term commitments
- More space and privacy compared to hotel rooms
- A home-away-from-home experience
- Better value for money over time
Top Locations for Serviced Apartments in Nairobi
When it comes to serviced apartments in Nairobi, the location is key to a comfortable and convenient stay. The city offers a variety of serviced apartments in different districts, each catering to different needs and preferences.

Westlands District – Business Hub
The Westlands district is a significant business hub in Nairobi, known for its upscale offices, shopping centers, and entertainment venues. Serviced apartments here offer easy access to major corporate headquarters and commercial centers, making it an ideal place for business travelers.
Kilimani and Kileleshwa – Upscale Residential Areas
Kilimani and Kileleshwa are upscale residential areas known for their serene environment and luxury living. Serviced apartments in these areas provide a tranquil retreat from the bustling city while still being well-connected to major business districts.
Nairobi CBD – Central Business District Options
Nairobi’s Central Business District (CBD) is another prime location for serviced apartments. Properties like Norfolk Towers Serviced Apartments are situated in the heart of the CBD, offering access to government offices, courts, and corporate headquarters. The CBD location minimizes commute times and transportation costs, a significant advantage in a city known for its traffic congestion.
These locations offer a range of experiences, from the vibrant CBD to the more residential areas like Kilimani and Kileleshwa, and the bustling business hub of Westlands. Choosing the right location depends on your priorities, whether it’s proximity to work, leisure activities, or a mix of both.
Amenities and Services to Expect
The amenities and services offered by serviced apartments in Nairobi play a significant role in making your stay comfortable and enjoyable. These apartments are designed to provide a home away from home, with various features that enhance your living experience.
Standard Amenities in Most Serviced Apartments
Most serviced apartments in Nairobi come equipped with standard amenities that include regular housekeeping services, typically ranging from daily to weekly cleaning depending on the property and package. You can also expect well-maintained facilities and on-site staff to handle any issues promptly.
Premium Features Worth Paying Extra For
Some serviced apartments offer premium features worth considering, such as high-quality linens, more frequent linen and towel changes, and additional services like grocery shopping or meal preparation for an extra fee. These services can significantly enhance your stay.
Housekeeping and Maintenance Services
Maintenance is another critical aspect, with most properties having on-site staff to address any issues promptly. This ensures that your stay is hassle-free, and any problems are resolved quickly. The quality of service can vary, so it’s worth researching through reviews before booking.

Price Analysis: Are Serviced Apartments in Nairobi Worth It?

Nairobi’s serviced apartments offer a unique blend of comfort and convenience, but their pricing warrants a closer look. When evaluating whether these apartments are worth the cost, several factors come into play.
Average Cost Breakdown
The average cost of serviced apartments in Nairobi can vary widely based on location, size, and amenities. Guests can expect to pay a premium for apartments located in prime areas such as Westlands or Kilimani. On average, prices range from $100 to $300 per night, with weekly and monthly rates offering better value for longer stays.
Value Comparison: Hotels vs. Serviced Apartments
When comparing serviced apartments to hotels, the experience differs significantly. Serviced apartments provide more space, kitchen facilities, and a homely atmosphere, which can be particularly appealing for families or business travelers on extended stays. While hotels offer convenience and services like room service and gym facilities, serviced apartments provide a more personalized and flexible stay, making them a valuable option for those seeking a home away from home.
When the Extra Cost Makes Sense
The extra cost of serviced apartments makes sense for various types of travelers. For instance, business travelers staying for more than a week can benefit from the increased productivity and comfort. Families with children appreciate the separate bedrooms and kitchen facilities, which help maintain routines and reduce dining expenses. Travelers with dietary restrictions value the ability to prepare their meals. Additionally, guests requiring extra space for work or entertainment find the additional square footage justifies the premium. Ultimately, the decision to opt for a serviced apartment depends on your specific needs and how you value your time and stay in Nairobi.
Real Guest Experiences and Reviews
The true test of serviced apartments in Nairobi lies in the experiences of their guests. By examining guest reviews, we can gain a better understanding of what to expect from these accommodations.
What Business Travelers Say
Business travelers often praise serviced apartments for their convenience and comfort. One guest appreciated the helpful staff, mentioning that the receptionist was very kind and assisted with checking another room.
Family Stay Experiences
Families also benefit from serviced apartments, enjoying the spacious rooms and amenities. However, some have reported issues such as moldy wardrobes due to drainage problems, which can be a health concern, especially at night.
Common Complaints and How to Avoid Them
Guests have reported various issues, including noise disturbances and maintenance problems. To avoid these, it’s advisable to request higher floors or units away from noise sources. Carefully reviewing the apartment’s terms and conditions before booking can also help prevent unpleasant surprises. A guest once expressed thanks for the assistance received, highlighting the importance of good customer service.

How to Choose the Right Serviced Apartment for Your Needs

Your stay in Nairobi can be significantly enhanced by selecting a serviced apartment that fits your requirements. When booking, there are several factors to consider to ensure a comfortable and convenient stay.
Key Factors to Consider Before Booking
Before making a decision, consider the location, amenities, and services offered by the serviced apartment. You want a place that is close to your work or the attractions you plan to visit, making the most of your time in Nairobi. Ensure the apartment provides the necessary amenities for a comfortable night’s stay.
Booking Tips and Best Platforms
To book a serviced apartment, you can either use third-party platforms like Airbnb, Booking.com, or contact property management companies directly. Thanks to these platforms, you can read reviews from previous guests to get an idea of what to expect during your stay. For longer stays, negotiating rates directly with the property management can be beneficial, potentially saving you money over time.
Conclusion
As we’ve explored, Nairobi’s serviced apartments offer a unique blend of comfort and convenience, making them an attractive option for various travelers. They provide greater space, home comforts, and value, especially for longer stays. With a range of options across different neighborhoods, you can find accommodations that match your needs, whether prioritizing business convenience, family-friendly amenities, or luxury experiences. While they may be more expensive than regular rentals, the inclusion of utilities, maintenance, and security makes them a hassle-free choice. Consider serviced apartments for your next stay in Nairobi for a satisfying experience.
FAQ
What is the average cost of staying at a serviced apartment?
The average cost varies depending on the location, amenities, and luxury level. You can expect to pay between $100 to $300 per night, with prices fluctuating based on the time of year and availability.
How do I access the facilities like the gym and swimming pool?
You have access to the facilities 24/7, and some serviced apartments may have specific rules or schedules for certain amenities. Be sure to check with the staff or your apartment’s guidelines for more information.
Can I request additional housekeeping or maintenance services during my stay?
Yes, most serviced apartments offer housekeeping and maintenance services. You can contact the staff or customer service team to arrange for extra services, which may incur additional fees.
Are serviced apartments suitable for families with children?
Many serviced apartments are family-friendly, offering amenities like kid-friendly pools and play areas. When booking, look for apartments that cater to families and have the necessary facilities to ensure a comfortable stay for all.
How do I choose the best serviced apartment for my business needs?
Consider factors like location, amenities, and services that meet your business requirements. Look for apartments with reliable internet, meeting rooms, and proximity to your work locations to ensure a productive stay.
Can I cancel or modify my booking, and what are the associated fees?
Cancellation and modification policies vary between serviced apartments. Be sure to review the terms and conditions before booking, and understand the potential fees associated with changes to your reservation.